Frequently Asked Questions – Ruby Fortune Ontario

Have any questions for us? Well, the chances are high that whatever you want to ask us regarding Ruby Fortune Ontario, that same exact question has been posed to us by another one of our players.

So, to help you, we’ve compiled a list of all the most frequently asked questions we’ve received, with their answers, of course. From how to register your account and withdraw money to security, legality, casino games and more, we feature everything in one easy-to-find place.

How do I register and log in at Ruby Fortune?

To become a member of Ruby Fortune, simply click or tap the ‘Sign Up’ button – which can be found on every page of our site – and enter the required information. You must be 19 years and older to sign up and accept our terms and conditions. During the account registration process, Geolocation needs to be enabled. Players will also be required to complete the verification process by submitting a valid government-issued photographic identity document and a proof of address. Once you have an account, simply click or tap the ‘Login’ button and sign in using your details.

What if I’ve forgotten my account info?

Once you’ve registered at Ruby Fortune, your password is set. If you forget it, simply click or tap on the ‘Forgot Password?’ link located on the login screen and enter your username so that we can assist you with your account access. If you want to avoid using your credentials each time you log in, simply tick the ‘Keep me logged in’ checkbox located beneath the password entry field.

Which banking options are available in my region?

When logged into your Ruby Fortune account, you’ll find a full list of banking options under the ‘Bank’ tab. Method types include some of the top names in credit/debit cards, web wallets, and prepaid vouchers.

How do I deposit money into my account?

Click or tap on the ‘Bank’ tab at the top of your screen. Select ‘Deposit’, the banking option you’d like and the amount you want credited to your account.

How do I withdraw money from my account?

Click or tap on the ‘Bank’ tab, select ‘Withdraw’ from the options provided and follow the prompts. Remember, you can only withdraw if you’ve met all wagering requirements and you have enough funds in your account.

What are wagering requirements?

Wagering or playthrough requirements refer to the amount of bonus credits you need to wager before you can make a withdrawal. At Ruby Fortune, they are set to 35x your bonus amount. So, if you were to deposit 100 and get a 100 bonus credits, the wagering requirement would be 35 x 100 = 3500.

What do I do if my bonus doesn’t credit to my account?

Contact our Live Help service and they will assist you. Remember, before making any qualifying deposits, always make sure you click or tap on the ‘Claim’ button.

Why won’t my deposit go through?

When you’re trying to make a deposit always make sure that there are enough funds available on the method you want to use. If there is, give it a few minutes for the funds to reflect. If your deposit still won’t go through, we recommend contacting our customer support team.

Why won’t my games load?

It could be that your device is not properly connected to the Internet, so we’d suggest checking your wi-fi and data status. If that’s not the issue, please contact us so we can assist.

What type of games are available to play?

At Ruby Fortune we have hundreds of casino games to choose from, including some of the best slots in Ontario. If you’re a fan of table games we have a dazzling selection, ranging from roulette to blackjack and more.

Who is Ruby Fortune’s main software provider?

Microgaming is responsible for powering the majority of games at Ruby Fortune. Founded in 1994, this revered game developer has built an enviable reputation for providing exceptional graphics, soundscapes, features, navigation, and gameplay.

How do I open a slot game?

When it comes to slots, you will usually have the option to select ‘Play’ and launch the game.

What is Geolocation?

As per regulation, players need to be physically located in Ontario to access our casino games. During the account registration process, you will be required to enable Geolocation to access our casino games and be eligible to play.

How can I change my bet size?

You can increase and decrease the bet sizes of a game to your liking by using the Bet buttons displayed. Some games will have a set number of predetermined bet sizes for you to consider.

Is there a maximum bet size?

Yes, but the max bet size will differ according to what game you’re playing – ranging from a modest 25 credits up to 300 credits and more.

What’s the difference between paylines vs ways-to-win?

A payline is when you land a specific line-up of symbols for a payout to be awarded. Paylines can be horizontal, vertical, diagonal and zig zag. When it comes to ways-to-win, which can range from 243 and upwards, these can award payouts from landing matching symbols next to one another on the reels, regardless of the positioning.

What are progressive slots?

Progressive slots are slots with progressive jackpots. Each time someone makes a real money wager and plays one of these slots, a portion of their wager is added to the main prize pot. This means the pot grows bigger until someone wins the full amount – in which case it will revert, and the process starts all over again. For this reason, progressive slots are not available in Demo mode.

What are Wild and Scatter symbols?

A Wild symbol is one that is usually able to replace other standard symbols to complete possible winning combinations. If the slot has a Scatter symbol, it’s normally the key to unlocking bonus rounds and the Free Spins features if you land a specific number of them – usually 3 or more.

What is a Free Spins feature?

When playing online and mobile slots, you can activate a Free Spins feature, usually by landing 3 or more Scatter symbols. As a result, you’ll receive a certain number of complimentary spins.

Do I need to verify my account?

Yes. The verification process needs to be completed during account registration. Players will need to provide a photographic government-issued Identity Document as well as a proof of address (no older than 6 months).

Is Multi-Factor Authentication available?

Yes. When enabled, Two-Step Verification is an additional security step that will fire off a unique code (known as an OTP) via text or email. This code needs to be entered every time a player logs into their casino account.

Can I log in on my mobile device using the same details as for my PC?

Yes. The same username and password can be used across multiple devices. To keep your account safe, remember to log out when you’re finished.

Are all Ruby Fortune’s games available at its mobile casino?

Not all games are accessible on mobile. This is because Ruby Fortune Online Casino was launched in 2003 before its mobile casino came into being a few years later. However, all new releases and an ever-growing number of older favourites are optimised for mobile play.

Are the games fair at Ruby Fortune?

Yes. At Ruby Fortune we have a Fair Gaming policy, and we utilise Random Number Generator (RNG) software to ensure the impartiality of the results. RNG makes sure that the house and the players don’t have any unfair advantages. Furthermore, our RNG technology is frequently audited for compliance. Additionally, Ruby Fortune is certified by independent testing agencies, which only happens when the casino in question adheres to fair gameplay, efficient payouts, and accountable casino conduct.

Is Ruby Fortune licensed and supportive of responsible gaming?

Yes, Ruby Fortune is fully licensed, and we give all our players easy access to responsible gaming tools – such as self-testing, cooling off periods, self-excluding, and limits on deposits and the time you can spend logged in at the casino.

Is there a customer support service at Ruby Fortune?

Yes – we currently offer live chat and email.